Lightwear.com Customer Service
To inquire about merchandise ordered on Lightwear.com, Please call (360) 734-8798 between 8 a.m. and 4:30 p.m. Monday to Friday PST.
If you ordered your cap from a retail store or any other outlet besides Lightwear.com, please contact the original retailer.
For Wholesale questions, please call (800) 213-3926.
Shipping and Handling Policy
Standard Ground shipping fee of $5.95 covers up to 4 hats, delivered via US Priority Mail, UPS Ground, FedEx Ground or other comparable shipping method. 2 Day Air shipping fee of $15.95 covers up to 4 hats, delivered via FedEx 2 Day, UPS 2 Day or other comparable shipping method. Next Day Air shipping fee of $29.95 covers up to 4 hats, delivered via FedEx Priority Overnight, UPS 1 Day or other comparable shipping method.
Orders received before 10:00 a.m. PST are shipped on the same business day your order is received. Orders received after 10:00 a.m. PST are shipped the following business day. Our business days are Monday to Friday excluding US Federal holidays.
After submitting your order, the following steps will happen:
- Your Credit Card Company is contacted electronically to verify shipping address and availability of funds.
- We verify inventory to ensure we can fulfill your entire order.
- Your credit card is charged for the amount due.
- Your order is shipped.
- If your order is not in stock, you will be contacted via the email address you gave during the order process with detailed options.
Returns
We will happily refund your credit card the full amount charged if the following conditions are met:
- The merchandise is returned within 30 days of shipment date
- The merchandise is in its original condition
You are responsible for any shipping costs associated with returning merchandise us. Please direct your returns to:
Lightwear.com Returns
924 Kentucky Street
Bellingham, WA 98225
Privacy Statement
Information Collection and Use
Lightwear.com is an operation of Lightwear, Inc. Lightwear is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Lightwear.com collects information from our users during the order process.
Order
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
If you have any questions about the security at our website, you can send an email to sales@lightwear.com
